Questions and answers
Money, timelines, how we check the condition, warranty and documents. If your question is not here, ask us — we answer honestly, including when the answer is «do not import this one».
How much money do I need to start?
10% of the price of the car. That is enough for us to go to the auction and buy the lot. The rest is paid step by step, with the last payment before handover.
What if we do not win the lot?
The deposit stays on your account and goes to the next auction. If you change your mind we return it in full, with nothing withheld. An auction is not a lottery where you lose money.
Can the final price go up?
Customs payments and freight are fixed in the contract. The only moving part is the exchange rate on the day the lot is paid — we show that risk upfront and calculate two scenarios, a base one and a pessimistic one.
How long does it take?
Japan and South Korea: 30–45 days from the auction to handover in Moscow. China: 35–55 days. UAE and the USA: 60–90 days. We give the exact timeline once we pick the lot.
How can I judge the condition before buying?
From the auction sheet — the official inspection document with grades for the body and interior and a diagram of every defect. We translate it in full and explain each mark, and add high resolution photos, usually 20 to 40 of them.
Can I see the car before buying?
Cars listed as in stock are already in Russia, so yes, come over on any working day. Auction lots are physically abroad, so there we work from the auction sheet and the photo report.
Do you sell to companies?
Yes. We work with sole traders and companies, provide the full document set with VAT, and leasing with VAT recovery is available.
What about warranty?
We guarantee that the car is legally clean and matches the auction sheet. Technical warranty covers the work we did ourselves. An extended warranty on the drivetrain can be arranged through our partners.
Still have a question?
Ask it and we will answer in plain words, without sales talk.